Sometimes the status of an invoice in Kivra may look different than you expect. Below is an explanation of the most common statuses and what they mean:
Unpaid/Unhandled: The invoice has not been paid through Kivra.
Scheduled: Your payment instruction has been sent to your bank, which is now responsible for the payment.
Paid: The payment has been completed by your bank.
Handled: You have manually marked the invoice as handled. No payment instruction has been sent to the bank.
If an invoice has the status 'Scheduled', even though it has already been paid or has not yet been deducted from your account, there could be several explanations for this.
Scheduled and deducted in your online bank: This means that the payment has been processed, but we have not received a status update from the bank.
Scheduled but not deducted in your bank: This may be because there are insufficient funds in the account or because the payment was declined by the bank. For more information, we recommend contacting your bank.
Please note that Danske Bank, Skandiabanken, and Sparbanken Syd do not currently support status updates via third-party services like Kivra. Therefore, we do not receive the 'Paid' status from these banks when a payment has been processed.