Manage account
- Do you have questions about criminal record extracts?
- I’m not receiving a code to confirm my mobile number. What should I do?
- Can two users use the same email address?
- How do I deactivate my Kivra?
- How do I change my contact details?
- Why do I need to verify my mobile number and email address?
Pay in Kivra
- When I choose "Pay now", when is the invoice actually paid?
- Can I have both e-invoice/direct debit and Kivra?
- Which banks can I pay with?
- How do I pay invoices in Kivra?
- When will the money be debited from my account?
- Why am I getting an error message when I try to pay?
The tax declaration
- How do I get my tax return on paper?
- I want to receive my tax return in Kivra, how do I do it?
- Why haven't I received my tax return in Kivra?
- I can't log in to access my tax return, what do I do?
- How do I download, print, or forward my tax return from Kivra?
- Which dates should I be aware of regarding my tax return?
Customize your Kivra
- How do I share my Kivra?
- What do I do if I want to receive my mail on paper?
- How do I turn off "Offers" in Kivra?
- How do I change my notifications and emails?
- Can I upload documents to Kivra?
- Can I change the language in Kivra?
Get started
Security, data protection, and accessibility
- How can I increase my security by receiving digital mail?
- Is Kivra covered by the Accessibility Act?
- How do I report a security issue?
- How does Kivra process personal data?
- Is Kivra secure?
- Which technical aids work with Kivra?