If you do not receive the confirmation code via SMS, please try the following steps:
- Wait a few minutes. It can sometimes take up to 10 minutes for the SMS to arrive.
- Check your connection. Ensure you have a stable internet connection and try restarting your phone.
- Check your phone settings. Make sure you haven't blocked SMS from unknown numbers or from Kivra. Also, check if any call- or SMS-blocking apps are filtering our messages.
If you have tried the steps above and still haven't received a code, you can contact our phone support at 0770 - 457 000. Please call from the mobile number you are trying to verify, and we will assist you further.
Our phone support hours: Weekdays (excluding public holidays): 09:00–11:00 and 13:00–15:00. On mondays we open at 09:30.
For current opening hours, please visit our contact page here under "Contact us."