Manage account
- Do you have questions about criminal record extracts?
- I’m not receiving a code to confirm my mobile number. What should I do?
- Can two users use the same email address?
- How do I deactivate my Kivra?
- How do I change my contact details?
- Why do I need to verify my mobile number and email address?
- I’m not receiving a code to confirm my email address. What should I do?
- How do I update the app?
- Why isn't the “Log out” button visible on my iPad?
- Why have I received a digital receipt that isn’t mine?
- How do I contact customer service?
- How do I close my Kivra account without Mobile BankID?
- What happens to a Kivra account when someone passes away?
- Can I log in without a Mobile BankID?
- I am unable to log in, how should I proceed?
- How do I manage a Kivra account as a legal guardian or administrator?