To log in to Kivra, you need a Mobile BankID. At this time, we do not support any other forms of e-identification.
We understand that it can be frustrating if you do not have access to your Mobile BankID. Below you will find information on how to proceed depending on your situation.
If you temporarily lack access to Mobile BankID
If you have, for example, changed phones or are waiting for a new BankID, we recommend contacting the companies that sent you mail to get information regarding the content of your letters.
You are also welcome to contact our support team via the form on our help page here or at 0770 457 000 for further assistance with temporarily pausing your account.
If you do not have or cannot obtain a new Mobile BankID
If you are unable to obtain one and wish to close your account, you can read more here 👉 How do I close Kivra without Mobile BankID?